Saint-Gobain Vietnam is a leading construction materials and solutions provider. The company is constantly innovating and expanding to create more superior solutions to achieve the goal of “becoming the worldwide leader in light and sustainable construction”

The Corona pandemic has shaken up our world and disrupt the global supply chain as never seen before. The lasting impact has created difficulties across sectors, Saint-Gobain Vietnam was also not immune to these challenges.

BUSINESS MODEL TRANSFORMATION – GAME CHANGER IN THE MARKET  

Shifting to an unconventional business model in the industry required not only strategic thinking but also courage. Because this model was implemented in advanced, Saint-Gobain Vietnam has been much more resilient during the crisis period and outperformed many other companies in construction material industry.

DIGITALIZATION TRANSFORMATION - PULL ECOSYSTEM

SAINT-GOBAIN VIETNAM

T1 -> T2 -> Retailers & Installers

- Develop mobile application platform since 2020
- Track customers’ behaviours nationwide for interaction & purchases
- Create customers’ platforms to connect, communicate promotion scheme, track their purschase and accumulated rewards scheme
- Two-way communications to reach all customer accounts within a second 

Transform in the way of creating pull eco-system to accelerate the sale process and customer relationship management

CUSTOMERS EXPERIENCE TRANSFORMATION

Leaders inspire members to embrace change by fostering a company culture of accountability, ownership, and workplace autonomy. Employees are motivated to strive beyond required expectations to work toward a shared vision.

8 Must win Battles in 2022 (appoint all key managers to drive cross-functional projects):
- Transform the way of delivering services to (internal & external) customers
- Create strong alignment between departments by engaging all members to maximize knowhow, functional expertise and accumulated power of teamwork
- Transform the way the management team - ExCom (project sponsors) lead and inspire team members toward common goals
- Achieved excellent results and mark tipping point for 2023 growth 

ACHIEVEMENTS

Exceeding 2022 expectations:
• Net Sales
• OP Target
• Employees rewarded with special bonus for 2022 excellent achievement
• Create strong foundation for long-term growth and expansion

The 1st quarter of 2023:
Stay ahead and stay active to overcome the disruptive real estate market and achieve sales target in the 1st quarter of 2023 

For more information, kindly contact:

Tel: (028) 62682222 - EXT.122
(+84) 908 267 759
Email: clientsolution@anphabe.com

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