Create language-related mini games
Implement the 1:1 formula
In the field of Electronics solutions, LG Display has become a beacon of excellence with its innovative products and differentiated technology that help realize people’s dreams and wishes. In the journey to achieve this vision, the company strives to excel in all areas, including products and technologies and human resources.
As a subsidiary of LG Display, LG Display Vietnam Haiphong (LGDVH) plays a crucial role in developing and manufacturing OLED panels. With a vision to become the top business in Hai Phong by 2025, LGDVH has transformed its approach to Training & Development and Reward & Recognition, earning them the prestigious VIETNAM EXCELLENCE Award in these categories.
Since 2017, LGDVH has seen exponential growth in terms of business needs and workforce, including the Korean employees that are involved in key technical areas and management positions. With predominantly Vietnamese personnel (98.7%) of which many lack practical experience with brand-new advanced technology, this created several hurdles ensuring effective communication flow as well as transferring technical knowledge from Korean experts. However, the company has implemented innovative strategies to overcome obstacles and optimize learning opportunities for its workforce.
Throughout the implementation process, LG Display encountered various obstacles. However, they have practically and creatively addressed these challenges:
Train all Technicians in the shortest time (6 months) at Basic level from Level 1- Level 3 to keep up with production needs.
• Expanding the 4th floor at Training Center.
• Renovate, build more outside training building.
• Combine with outside Korean language centers & invite university lecturers to directly participate in teaching.
• Expanding the Korean language contest, cultural exchange between Vietnam and Korea.
• Allowance policy to adjust Korean for those who reach TOPIK 4 and above.
• Cooperate with the 3rd parties to invite trainers to teach Train the Trainer.
• Increase teaching fee for trainers based on the rule of time, experience and student assessment.
Create language-related mini games
Implement the 1:1 formula
Create a Wave of Korean Language Learning Culture
Link learning results to KPIs in increasing salary & promotion
Expand the Training Center
LGDVH's initiatives have yielded impressive outcomes, including a substantial rise in employees passing language certifications and favorable employee satisfaction survey results. The company has effectively expedited skills development and enhanced language proficiency, particularly in technical competencies. This has contributed to reducing employees’ stress, as they feel adequately trained and more efficient in their tasks without concerns about knowledge gaps. Moreover, the focus on enhancing soft skills, particularly in communicating with Korean leaders, has further bolstered their overall professional acumen.
Reward & Recognition plays a crucial role amidst the fierce talent competition in the Manufacturing & Electronics industry. With numerous companies vying for skillful and adept talent, an effective reward and recognition strategy becomes essential for LGDVH to counter brain drain and minimize impact to company’s employer brand, including meeting employee expectations, retaining core staff, and balancing financial constraints.
To address these challenges, LGDVH aims to improve its employer capabilities from root causes and focus on Core employees. The company prioritized understanding employee needs through various deep-dive surveys and workshops and staying updated on labor market trends and social needs, ensuring that their reward strategies align with employee expectations. Despite budget constraints, LGDVH still found several ways to acknowledge and appreciate their workforce's contributions and compensate for expectation gaps.
Build a suitable salary & bonus system for core employees
Collaborate with training institutions
Honoring individuals in various programs
Team Building program
Providing opportunities for career advancement
The new solutions have also been more Refreshing & Creative than previously. In the past, recognition and rewards were only implemented for a specific group of individuals at certain events. Now LG Display has implemented a system-wide standardization to recognize individuals with outstanding achievements through digital boards, magazines, email notifications, and other communication channels.
LG Display also focuses more on creating a positive work environment through welfare activities to improve employee health and provide training to enhance their individual capabilities
These efforts have brought LG Display great results. Resignation rate has been reduced and qualified employees attracted, including university graduates and above. Employee satisfaction levels are high, with the majority expressing approval of the reward regimes implemented by the company. LGD's focus on training and enhancing execution capabilities has led to a well-rounded workforce, ensuring customer satisfaction and enhancing the company's reputation.
LGDVH's journey towards excellence in Training & Development and Reward & Recognition serves as an inspiration for businesses in the industry. By focusing on the needs of their employees and the organization, LGDVH has set themselves apart and demonstrated the power of vision, ingenuity, and unwavering dedication to employee well-being. The Vietnam Excellence Award is a well-deserved recognition of LGDVH's outstanding achievements and a testament to their commitment to shaping a better future in the industry.
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